Media > Frequently Asked Questions
Q. "I have logged in, but I still can't get to the check-out page."
A. Try logging in and then going to the DCMP homepage. At the bottom of the homepage is a box called "Status" which should show you your current status as a registered member of the program. Check that you have "Full Borrower" privileges and that there are no warnings here. You can also go to your "My DCMP" page to see a more complete summary of your current account status.
Q. "On the check-out page, the item I want is never available."
A. This could happen because either (1) this is a highly requested media item and really is not in stock, (2) there is an error in the inventory records, or (3) there is a problem with your account. In any case, please contact the DCMP and request assistance with your order. Staff will be happy to track down the problem and resolve whatever the issue is. Sometimes, it's simply that more copies of a popular item are needed.
Q. "What do I need to be able to view the online streaming video?"
A. You will need to have RealPlayer installed on your system. This free program can be downloaded by clicking the button below.
Q. "I'm having problems watching the streaming video online."
A. See the topic: "Help with Streaming Video"